Responsible Gaming
Gambling Should Be Entertainment, Not Income
Online pokies should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Play only with money you can afford to lose, and always set realistic expectations about the odds.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. If you are under the legal age, please do not participate in online gambling. Gambling operators in New Zealand are required to verify your age before allowing access to gaming services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling more to try to win back money
- Hiding gambling activities or lying about the amount of time or money spent
- Feeling anxious or irritable when not gambling
- Needing to gamble with increasing amounts to get the same excitement
- Neglecting work, study, family, or social activities due to gambling
- Borrowing money to gamble or pay gambling debts
- Failed attempts to cut back or stop gambling
- Using gambling to escape stress, anxiety, or other emotional problems
- Experiencing financial difficulties as a result of gambling
Self-Help Tools
Most responsible online casinos offer built-in tools to help you maintain control:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you're prepared to lose during a gaming session
- Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've wagered
- Session Limits: Set time restrictions on your gaming sessions
- Self-Exclusion: Voluntarily exclude yourself from gambling for a set period (days, months, or years)
Use these tools proactively to maintain healthy gaming habits.
Support Organizations in New Zealand and Beyond
If you or someone you know is struggling with problem gambling, help is available:
New Zealand
- Gambling Helpline NZ: Free, confidential support available 24/7. Call 0800 664 262 or visit www.gamblinghelpline.co.nz
- Problem Gambling Foundation: Support, counselling, and resources. Visit www.problemgambling.org.nz
International Support Services
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org
Take Action Today
If you believe you have a gambling problem, please reach out for support immediately. There is no shame in seeking help — problem gambling is a recognised health condition, and professional support can make a real difference.
Remember: Your well-being is more important than any bet. Contact the Gambling Helpline NZ on 0800 664 262 today.